Frequently Asked Questions (FAQ)

If I order now, when will the product get Delivered to me?

Once you have successfully placed the order from our site, the order will be shipped from our warehouse to your provide place on the same working day or the next possible working day depending on the time you have placed the order. After it has been shipped from our end the product will get delivered to your provided address in a maximum of 3 to 5 working days.

How will I get my refund ?

Once the Product has been received at our end, the refund will be initiated to your selected mode within 3 working days from the date your order has been delivered, subject to your returns passing the quality check. 

Refund will reflect as per the below-mentioned timelines: 

NEFT refund will take 5 to 7 working days. 

Payment Gateway Refund process takes 5 to 7 working days, excluding Saturdays/Sundays and Bank Holidays.

How do I return my product?

You can return an order by clicking Return on the My Orders page. 

We accept returns within the same day when the order was delivered to you. Please ensure while returning the product, the packaging is intact the way it was delivered. 

Return of order strictly applies to Manufacturing Defects only. We will arrange a pick-up within 2-3 days of your request. There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

How do I self-ship my order?

You can self-ship your product through any courier service, preferably. Contact us to provide you with the shipping address. 

Important Note: 

1. Please mention in bold the order ID of each of the shipments in the return package on the cover. 

2. Please write the phrase ‘SELF SHIP’ on the cover of the package. 

Courier charge refund: 

We will refund your Wallet according to the following: 

1. We will provide you with the shipping label to ship the product to us.

Can I cancel my Order?

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Processing status while it is eligible for cancellation.

Can I cancel my Cancellation Request?

Once an order is canceled, we cannot undo this. You will need to replace the order yourself. 

I tried to make a transaction, but it failed. What do I do?

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days. 

Meanwhile, please wait a while and try again, preferably using a different payment method. 

These are the payment methods we accept: 

• Debit Card 

• Credit Card 

• Net banking 

• Leading e-wallets

My transaction failed but an amount was deducted from my Wallet. What do I do?

If your wallet amount has been deducted the same will be credited back in your wallet within a couple of hours.

Will Muscle Squadron’s Employee ask for my Confidential Information?

Muscle Squadron’s employees will never ask for your credentials like Password, OTP,Credit/Debit card expiry and CVV or any other confidential information except for your name,address, e-mail id and mobile number.

I want to change my delivery address or phone number.

If your order has been shipped we will not be able to make any changes in the delivery address.

My order status reads delivered, but I have not yet received it.

Your order may have been received by someone else on your behalf. 

If your address is a residential address please check with your neighbor/security guard. 

If your address is non-residential then please check with the reception. 

If you think that isn’t the case, please reach out to us.

The order I have received is not what I had expected.

We’re extremely sorry for the inconvenience caused. Please reach out to us.

Why can't I see the COD option?

1. For a few pin-codes, we are unable to provide the cash-on-delivery payment option currently. 

2. You may, however, opt for any other mode of payment such as a Debit Card, Credit Card, or using an Online Wallet.